FAQ
Where is your office located?
What are your hours?
Sessions vary depending upon therapist availability. Typical hours are ranging between Monday 8:00am to 8:00pm and Saturday between 9am and 2:00pm.
How long are your sessions?
All sessions are 45-50 minutes in duration.
How do I set up an initial appointment?
The next step is to call us at (267) 404-5998 or send an email to candis@heritageofhopecounseling.com.
On this call, we will discuss what prompted you to seek counseling and your goals for therapy. We will also discuss how long you have been struggling with your symptoms and the methods used to cope with those struggles.
We will then answer any questions you may have. Through this process, you will gain a good idea of our approaches, personality, and therapy style.
How do I pay?
We accept cash, checks, and most major credit cards, including Health Savings Account (HSA) cards.
Do you accept insurance?
We do not currently accept insurance though are considered an out-of-network provider licensed to practice in Pennsylvania.
We encourage you to reach out to your insurance provider before beginning therapy to clarify your out of network benefits.
For out of network claims, we can provide a superbill and a receipt for services to submit to your insurance provider for reimbursement. Included in the superbill is your mental health diagnosis, which will become part of your medical record.
Do you have a cancellation policy?
With what age ranges do you work?
We at Heritage of Hope can provide services for all ages ranging from 4 years old on up. Counseling options include family, individual, marital and couples.
What does a typical session look like with you?
With all Heritage of Hope counselors, there is lots of listening and lots of reflecting! We strive to understand you as a whole person, so this process will include sharing details about you and your life. Many of these details may not seem relevant at first glance, but in our counseling sessions, they matter a lot!
We further tailor treatment modalities and approaches to meet your unique set of needs and goals. You may be familiar with some of the approaches we use, including (but is certainly not limited to) Cognitive Behavioral Therapy, Mindfulness Training, Trauma Therapy, Internal Family Systems, and Supportive Reflection to name a few.
Does your client receive assignments to work on in between sessions?
You will find that you benefit most from our sessions together when you invest in applying the skills and insights discovered and shared in the session. As a result, sometimes, we will invite you to complete specific assignments in between your appointments.
I notice some inferences to faith throughout your website; how does this impact the counseling sessions?
Heritage of Hope Counseling was founded from a calling to provide emotional healing to others specifically within out community, hence Heritage of Hope Counseling Services was born. Faith and hope are cornerstones of our agency which is founded on Christian roots and beliefs. Having said this, we respect personal boundaries regarding your faith and religion regardless of whether it lines up with ours, and it is your right to self-determine whether we incorporate faith into our work together.
What is your favorite color?
Candis- Green! Because it represents life. Blue is a close second.
Joanna-Blue:)
Julie-Because it has a calming effect on me…and because…go Eagles!!!
Do you prefer mountains or beaches?
Candis-I love both!
Joanna-Definitely beach!
Julie- Definitely both mountains and beach!
What brand of tissue do you use?
We are picky about our tissues-always use Puffs with lotion, so you are in good hands!